Terms of Service

General

Peradil AB 559180-2615 (www.alcoburner.com) sells goods via Internet to private individuals and companies inside and outside of Sweden. Peradil AB recommends customers to be of age 18. For card purchases where the customer is underage, the authorizing officer is responsible for the card. The products to customers in Sweden have labelling/instruction in Swedish and products to international customers have English labelling/instructions.


Ordering

Ordering is done at our website www.alcoburner.com. If you have any questions about how to order, please call customer service at 010-207 1516 (Sweden only) or +46 734237557 (calls from outside of Sweden) or email customerservice@alcoburner.com. A completed order means that you accept our terms of purchase and agree to register your name and personal data in our customer register. We reserve the right to correct orders if delivery for any reason cannot be made, and if you have made multiple orders, we reserve the right to merge your orders and deliver them in one package.

IP numbers are logged in order to confirm false orders. Upon request, we assist police and other authorities with information to trace the source.

 

Prices and product images

Prices are stated in SEK (Swedish krona), Euro and US dollar. Purchases made in SEK and deliveries to an address in Sweden include VAT and Postage stamp; Package, P&P. Purchases made in EUR and deliveries to an address within the European Union, EU, include VAT and Postage stamp; Package, P&P. P&P will be added to deliveries outside of EU – up to 100 g (an equivalence of three Alco Burner 12-pack) the delivery fee will be EUR€ 6.90/US$ 6.90.

The product images on the website do not guarantee the exact appearance and condition of the product. We reserve the right for any errors in the product information and reserve the right to change product information and prices without prior notice. www.alcoburner.com reserves itself for any errors in price and product information or otherwise on the website. In the event of any errors, www.alcoburner.com reserves the right to correct this in retrospect. We reserve the right for price adjustments, final sales, stock differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel erroneous orders.

 

Shipping and delivery

We normally handle your order within a workday from order until the item leaves our warehouse, provided we have the product in stock. Expected delivery time, workdays, in Sweden is 1 to 2 days, Europe 3 to 5 days, And the rest of the world up to 14 days. Once the goods have left our warehouse, the delivery responsibility will be transferred to the shipping companies who deliver your order. We cannot provide any delay guarantee for goods that are not in stock at the time of order or for goods that have left our warehouse. This means that the total delivery time before the goods reach you canbe longer than stated. The customer always has the right to cancel the purchase in case of delivery delays. There may be times that make it impossible for us to fulfil the order, for example if our supplier cannot fulfil its commitment to us. Contact our customer service at customerservice@alcoburner.com if you wish to cancel your purchase.  

 

Return Policy

In accordance with the Swedish Consumer Protection Act (2000: 274) on distance contracts and home sales agreements, we always offer 14 days right of withdrawal on goods purchased via e-commerce from the day the goods were received. When using the right of withdrawal, you pay the return freight yourself. 

The Alco Burner package must be in good condition, unopened and the blister pack unbroken. Notify customer service at info@alcoburner.com and state your order number and tell that you have cancelled your purchase. Attach a copy of your order confirmation or invoice. Once we have received the item, reviewed and approved it, we will pay back the purchase price within 30 days. Package your return well to avoid shipping damage.

Send package to:

Peradil AB

P.O. Box 3645 

SE-10359 Stockholm, Sweden

 

Damaged goods

Should you receive a broken or incomplete item, please contact us at info@alcoburner.com and provide the order number and a detailed description of the error together with a photo. We then consider whether the item should be submitted for complaint or whether the error can be corrected without having to return the item.

Damages to package / product must be reported to Peradil AB within 7 days from receiving date. Complaints and claims can be made to us at info@alcoburner.com or phone 010-207 1516 (Sweden only) and +46-73-423 7557 (international calls). All packaging must be kept for possible inspection. 

 

Personal data

In connection with your order you agree that we store and use your information in our business to complete and provide the service that you expect from us. All personal data processing takes place in accordance with the General Data Protection Regulation, GDPR. The information you provide about yourself is used by www.alcoburner.com and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to any third party. Read more about how we process your personal information in our privacy policy. We reserve the right to cancel orders containing incorrect personal information. 

 

Copyright

All content on this site, such as text, graphics, logos, images, audio clips, digital downloads and other software, belongs to www.alcoburner.com or our suppliers and is protected by Swedish and international copyright laws.

www.alcoburner.com reserves itself for any printing errors in texts and specifications. We always strive to provide as accurate information as possible.

 

Language
English
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